Why trust RAMELO?

🛡 Financial risk

Your risk is 48 hours — here's the exact guarantee.

We're new. You haven't heard from a client of ours. So we structured the risk to sit on our side, not yours — as long as we haven't started work yet.

No mandatory setup fee — if you already use a booking system (Cal.com, Acuity, Mindbody, etc.), you pay only the monthly plan and there's nothing extra to refund. The 2-day installation refund applies only when an installation add-on was purchased for clients with no existing system, and only before we start building. No annual contracts, no lock-in beyond the current month.

🔒 Data & compliance

What's real, what's not — an honest compliance posture.

Med-spa and clinic calls may touch on appointment details and contact information. Here's exactly what we have — and what we don't — so you can make an informed decision.

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  Retell BAA — signed

  RAMELO (Luxury Living Contractors LLC) has a signed Business Associate Agreement with Retell AI, Inc., the voice platform that handles Ava's calls. Signed 2026-06-10 via DocuSign click-wrap. This means the voice layer is covered by a formal HIPAA vendor agreement.
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  §632 call-recording compliance (California)

  Ava notifies callers at the start of each call that the call may be recorded, in compliance with California Penal Code §632 (all-party consent). Ava also discloses her AI nature to any caller who asks.
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  Data minimization

  Ava collects only what is needed to book and manage appointments: name, contact number, and requested appointment time. No health history, no treatment notes, no payment data collected on calls.
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  BAA with RAMELO — available on request

  We can provide a direct Business Associate Agreement with RAMELO for practices that require it. Email hello@ramelo.ai to discuss your requirements before you go live.
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  We do not say "fully HIPAA compliant"

  HIPAA compliance depends on your full data flow, your EHR, your state's rules, and how you have configured your practice — not on a vendor label. We walk through your specific data path before go-live. Practices with complex PHI requirements should confirm their complete setup with their compliance advisor.
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  RAMELO SOC 2 — not yet initiated

  We are a new company and have not yet pursued a SOC 2 audit. Our infrastructure runs on established vendors (Retell AI, Vercel, Supabase, ElevenLabs, Twilio) that individually maintain SOC 2 Type II, but RAMELO itself does not hold that certification yet.

🏢 Who we are

A real US company — here's everything.

We are a small, new company. We are not hiding that, and we are not hiding anything else. Here is every fact about the entity behind the product.

RAMELO is a brand of Luxury Living Contractors LLC. There is no "RAMELO LLC" — the legal entity is above. We list this because trust is built on specifics, not on a brand name alone.

⚡ No mystery

What happens after you pay — exactly.

A vendor who hides the onboarding process is a vendor who's hoping you don't find out how simple (or how complicated) it is. Here's ours, step by step.

📋 Honest limits

What we don't do — yet.

A vendor who tells you exactly what they cannot do earns more trust than one who makes every question sound like a yes. Here's the current limit list.

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  Native Mindbody / Zenoti / Boulevard integration

  No plug-and-play connector yet. Cal.com is our primary booking calendar. Custom integrations are possible — ask us at hello@ramelo.ai before you commit if your practice relies on a specific EMR/practice management system.
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  Spanish-language calls

  Ava currently operates in English. Bilingual capability is on the roadmap. If Spanish is essential for your patient population, we are not the right fit today.
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  Live human escalation mid-call

  Ava cannot transfer a caller to a live human staff member on the same call today. Urgent or complex requests are handled by sending the business a call summary and flagging follow-up.
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  RAMELO SOC 2 certification

  We have not yet initiated a SOC 2 audit. Our infrastructure vendors individually hold SOC 2 Type II, but RAMELO the company does not yet hold that certification. We expect to pursue it as we grow.
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  Public client case studies

  We launched in June 2026. We have no public case studies yet — we will add them as they are earned and clients give permission to publish. We will not invent them.

"We're new" paired with "here's exactly what we do and don't do" is not a weakness — it's what honest early-stage confidence looks like. The product either works when you call it, or it doesn't. Call +1 (650) 489-4915 and judge for yourself.