Questions & answers
Straight answers to what med-spa and clinic owners ask about AI receptionists — and about Ava, RAMELO's AI receptionist that books the appointment live, on the call.
An AI receptionist is software that answers a business's phone calls in a natural voice, the way a human front-desk receptionist would. For a med spa, it greets callers, answers questions about treatments, pricing ranges, and hours, and can book, reschedule, or cancel appointments. RAMELO's AI receptionist, Ava, goes a step further than most: she checks the spa's real calendar availability and books the open appointment slot live, while the caller is still on the phone, instead of only taking a message. She answers every call around the clock so no booking is lost to voicemail, and discloses that she is an AI if a caller asks.
When a caller asks for an appointment, Ava looks at the business's real calendar availability in real time, offers the actual open times, and books the slot the caller chooses — live, before they hang up. The appointment lands on the business's calendar and a confirmation is sent. This is the core difference from a traditional answering service or voicemail, which only take a message and leave the business to call the person back later. Ava also handles rescheduling and cancellations the same way, and sends the business a summary of every call so nothing happens in the dark.
HIPAA compliance depends on how an AI receptionist is configured and operated, not on the label alone. Ava is built for med-spas and clinics, where calls may touch on appointments and contact details, so it is designed to handle caller information securely and to limit what is collected to what's needed to book and manage appointments. For practices that handle protected health information, the right setup — including a Business Associate Agreement where applicable — should be confirmed for your specific situation before go-live. RAMELO is happy to walk through your requirements; contact hello@ramelo.ai to discuss your practice's compliance needs.
Pricing for an AI receptionist is typically a flat monthly subscription, which is far less than the cost of a full-time human receptionist and avoids the per-missed-call cost of lost bookings. RAMELO is a new company and sets pricing per business based on call volume and setup needs rather than publishing a single fixed number, so the fairest answer is to ask for a quote. The fastest way to see the value is to call the live demo line and have the AI book a sample appointment, then email hello@ramelo.ai for pricing tailored to your med spa or clinic.
Yes — answering after hours is one of the biggest reasons businesses use an AI receptionist. Evenings, weekends, and holidays are exactly when many people finally have time to call and book, and that is when a human front desk is usually unavailable. Ava answers every call 24/7, including nights, weekends, and your busiest hours, and books the appointment live on the call against your real availability. A caller who reaches a real answer and gets booked on the spot doesn't move on to the next business, so after-hours coverage directly protects bookings you would otherwise lose to voicemail.
A traditional answering service — human or automated — takes a message and passes it along, so the caller still isn't booked and the business has to call them back. By the time that happens, many callers have already booked elsewhere. Ava closes the loop on the call: she checks the real open slots and books the appointment live, before the caller hangs up. She also works 24/7 with no hold time, answers questions about services and hours, handles rescheduling, and sends a summary of every call. The short version: an answering service hands you a callback list; Ava hands you a booked appointment.
Ava is designed to book against your real calendar so that the live, on-the-call booking lands where your team already works. Calendar and scheduling integrations are set up per business during onboarding, because med-spas and clinics use a range of booking and calendar tools. The honest answer for a specific platform is to ask: tell us what you use at hello@ramelo.ai and we'll confirm the integration path before you commit. The goal is always the same — Ava books the actual open slot live, and it appears on the calendar your front desk already relies on.
Ava is an AI — an artificial-intelligence phone agent, not a human. RAMELO does not represent its agents as human, and Ava discloses that she is an AI when a caller asks. The point of the demo line is to hear this for yourself: you can call RAMELO's AI sales agent, Mateo, at +1 (650) 628-8717, ask him anything, and ask him to book a slot. Being upfront about being AI is deliberate — callers get a fast, accurate answer and an actual booking, and the business never misrepresents who is on the line.
Call RAMELO's AI agent, Mateo, and ask him to book an appointment. Two minutes and you'll know.
+1 (650) 628-8717Prefer email? hello@ramelo.ai