Language coverage · 2026
A caller who reaches your front desk but can't communicate in the language you answer in is a missed booking, even though the phone technically got picked up. Here's exactly what Spanish-language AI receptionist coverage includes, which plan it's on, and what it sounds like.
Short answer: Yes — RAMELO's Ava handles Spanish-speaking callers on the Pro ($699/month) and Max ($1,399/month) plans as a standard included feature, not a paid add-on. The Core plan ($349/month) is English only. On Pro and Max, Ava can run the entire call in Spanish — including checking your real calendar and booking the confirmed appointment slot live, the same capability available in English.
| Plan | Price | Language coverage |
|---|---|---|
| Core | $349/mo | English only |
| Pro | $699/mo | English + Spanish, included |
| Max | $1,399/mo | English + Spanish, included |
Spanish coverage is a standard Pro/Max tier feature — there is no separate per-call or per-minute charge for a Spanish-language conversation on either plan. Confirm current plan features at ramelo.ai/pricing.
Med spas in many US markets — especially in California, Texas, Florida, and the Southwest — serve a caller base where a meaningful share of inbound calls come from Spanish-speaking clients. An English-only phone line doesn't turn those callers away outright, but it makes it much harder for them to complete a booking on that call. The caller either struggles through in a second language, asks to call back later (and often doesn't), or hangs up and calls a competitor with bilingual coverage instead.
An AI receptionist that includes Spanish removes that friction entirely: the same live-booking capability — checking real availability, confirming the slot, answering service and pricing questions — works in either language, so the caller's preferred language isn't a barrier to booking.
Pro and Max plans include a premium natural voice designed to sound warm and conversational in both English and Spanish. The most reliable way to judge this for your practice is to call the demo line and listen yourself rather than take marketing copy's word for it.
Yes — plans are month-to-month with no long-term contract, so a Core account can move to Pro when bilingual coverage becomes a priority. Call Mateo, RAMELO's AI account guide, to talk through the switch.
Yes — Recepcionista de IA para spa médico is RAMELO's Spanish-language guide, written for Spanish-speaking readers researching the product directly. This page is the English-language guide for practice owners evaluating whether bilingual coverage is included.
Ask her to book a real appointment, in Spanish. No sales call, no commitment.
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