Integration · Acuity Scheduling
Acuity organizes everything around appointment types — each with its own duration and rules. So an AI receptionist that books into Acuity has to pick the right appointment type, not just any open time. Ava already books live on the call — you can hear that today on our Cal.com demo line. The Acuity connection, which maps the call to the correct appointment type, is built and is verified on your account during onboarding before it handles live calls.
Short answer: RAMELO's Ava is an AI receptionist for med-spas that books appointments live on the call — you can hear that right now on our Cal.com demo line. She answers 24/7. The Acuity Scheduling connection — checking availability and booking the correct appointment type — is built and is verified on your account during onboarding before it handles live calls. No mandatory setup fee if you're already on Acuity. Test it live: +1 (650) 489-4915.
The live booking you can hear today runs on RAMELO's Cal.com demo calendar: Ava reads the open slots, offers them in natural language, and confirms the booking before the caller hangs up. The Acuity Scheduling connection is built to do the same against your real Acuity calendar — treating it as the single source of truth, so a booked appointment appears in Acuity the way a human-booked one does. That Acuity connection is verified on your account during onboarding before it handles live calls — see the honest note below.
Acuity's appointment-type structure is the whole game: a 60-minute facial and a 15-minute consult are different appointment types with different durations. Ava books the correct Acuity appointment type and duration, so a 60-minute facial doesn't get booked into a 30-minute slot. She maps what the caller asks for to the right type before confirming — which keeps your real schedule clean.
Plenty of AI answering tools will pick up the phone and take a message or email you a callback request. That still leaves your team to call the person back — and a chunk of those callers have already booked at the next spa that answered. Live booking on your real Acuity calendar closes the loop on the call. For a med spa, that's the difference between a lead and a booked appointment.
No mandatory setup fee. The Acuity Scheduling connection is built, and onboarding is done-for-you: RAMELO loads your appointment types, providers, hours, and cancellation policy, connects Ava to your Acuity calendar, and verifies booking on your account before you go live. No technical work on your side.
Yes — that is what the Acuity integration is built to do: read your Acuity availability and write the confirmed appointment back to Acuity. The Acuity connection is built; RAMELO is a new company and is honest that it is not yet live-tested with a client, so we verify it on your account during onboarding before it handles live calls. You can hear Ava's live booking right now on our Cal.com demo line: +1 (650) 489-4915.
Yes. Ava books the correct Acuity appointment type and duration, so a 60-minute facial doesn't get booked into a 30-minute slot. She maps what the caller asks for to the right Acuity appointment type before confirming the booking.
No. Ava works with your existing Acuity Scheduling account — you keep Acuity as your booking system. The Acuity connection is built and is verified on your account during onboarding before it handles live calls, so once it's live, appointments appear in Acuity the same way a human-booked one does, with no double-entry.
No mandatory setup fee for practices already on Acuity Scheduling. An optional paid installation add-on exists only for practices with no booking system at all. If you already run on Acuity, getting started costs $0 in setup. Plans are flat: Core $349/month, Pro $699/month, Max $1,399/month.
Ask her to book a time. Ask if she's an AI. Hear live booking happen.
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