Effective date: June 12, 2026 · Last updated: June 22, 2026
RAMELO is a brand of Luxury Living Contractors LLC ("RAMELO", "we", "us"), located at 2108 N St, Ste N, Sacramento, CA 95816. We provide AI-powered phone receptionist services. This policy explains how we collect, use, and protect information in connection with those services and this website.
When you contact us or subscribe to our services, we may collect your name, business name, phone number, email address, billing information, and the content of calls and messages handled by our AI agents. We also collect standard server log data (IP address, browser type, pages visited) when you use our website.
We use the information we collect to operate and improve our services, respond to your inquiries, set up and tune your AI receptionist, process payments, and comply with our legal obligations. We do not sell your personal data to third parties. We do not use call recordings or transcripts for any purpose beyond operating and improving your RAMELO service.
RAMELO provides voice technology services to business clients ("Participating Businesses"), with SMS services planned for a future release. In delivering these services, RAMELO may process personal information on behalf of those businesses, including:
In this capacity, RAMELO acts as a data processor — not a data controller — for the personal information of a Participating Business's customers. Specifically:
If you are a customer of a business that uses RAMELO's platform and have questions about how your data is handled, please contact that business directly. You may also email hello@ramelo.ai with the business name and we will direct your inquiry appropriately.
Calls handled by RAMELO agents may be recorded and transcribed to enable the service (booking confirmations, quality review, tuning your AI). Where required by law, callers are notified at the start of each call that it may be recorded. Our clients (businesses using RAMELO) are responsible for ensuring that any additional consent requirements applicable in their jurisdiction are met.
Retention: Call recordings and transcripts are retained for up to 90 days to support service quality and dispute resolution, then deleted unless a longer retention period is required by law. You may request earlier deletion of recordings associated with your account by contacting us at hello@ramelo.ai.
Other data retention: Business contact and prospect information is retained for up to 36 months from last interaction, or until an opt-out or deletion request is received. Paying customer account data is retained for the duration of the active subscription plus up to 36 months as required for business records. Billing records are retained for up to 7 years as required by applicable tax and accounting law.
SMS / text messaging is on our roadmap — carrier registration (A2P 10DLC) is in progress and these terms describe how the program will operate once it is live. Booking confirmations are sent by email today. When SMS goes live: if a caller books an appointment with a participating business through its RAMELO AI receptionist (Ava) and agrees on the call to receive the text confirmations and reminders this not-yet-live program will offer, we will collect their mobile number to send those transactional appointment messages only (confirmations, reminders, and rescheduling or cancellation notices). We will not use these numbers for marketing.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text-messaging originator opt-in data and consent will never be shared with or sold to any third parties or lead generators. The information-sharing described elsewhere in this policy excludes mobile opt-in data and consent. Mobile numbers are shared only with our telephony and messaging providers (e.g., the carrier network) as strictly necessary to deliver the messages themselves.
When the program activates, opt-out and help instructions will be included in every message. Full planned program terms (including opt-out and compliance details): SMS Terms & Conditions.
RAMELO's phone agents are artificial intelligence, not humans. They disclose their AI nature to callers upon direct inquiry. We do not represent our agents as human.
We share your information only with service providers that help us operate. Current key providers include: Stripe (payment processing), Supabase (cloud database infrastructure), and Retell AI (AI voice call infrastructure — calls placed or received through our platform are processed by Retell AI as our subprocessor; Retell AI is bound by a Business Associate Agreement governing confidential handling of call data where applicable). Additional infrastructure providers (cloud hosting, email delivery) are bound by contractual data-processing terms. We do not sell personal data. We will disclose information when required by law or to protect the rights, property, or safety of RAMELO, our clients, or others.
We use industry-standard security practices to protect your information, including encrypted transmission (TLS) and access controls. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security. In the event of a data breach affecting your personal data, we will notify you as required by applicable law.
Depending on your location, you may have rights to access, correct, or delete your personal data, or to object to certain processing. California residents have the following rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):
To make a request, contact us at hello@ramelo.ai with subject "California Privacy Request." We will respond within 45 days.
This website is operated by us. We do not allow third parties to collect personally identifiable information about individual visitors across other websites over time. The personal information we collect through our services is described above; we do not sell it. Our payment processing is handled by Stripe, whose privacy policy governs information submitted at checkout.
Some browsers offer a "Do Not Track" (DNT) signal. There is no industry-standard way for sites to respond to DNT signals, so this website does not currently respond to them. We do not track individual visitors across third-party websites over time. This website uses a self-hosted, privacy-focused analytics tool (Umami) to collect aggregate traffic statistics (page views, referrer, country). No cookies are set by this analytics tool; data is not shared with third-party advertising networks.
We may update this policy from time to time. When we make material changes, we will revise the "Last updated" date above and, where appropriate, provide additional notice. Continued use of our services after the effective date constitutes acceptance of the updated policy.
RAMELO's AI agents are designed for scheduling and front-desk call functions only. Our agents do not solicit, collect, or retain medical history, diagnoses, treatment details, or other protected health information (PHI). If a caller volunteers health-related information on a call, our agents are instructed to redirect such topics and we do not retain it in call summaries.
RAMELO has signed a Business Associate Agreement (BAA) with its primary voice-call infrastructure provider (Retell AI) governing voice data handling. When RAMELO provides services to a business that qualifies as a HIPAA covered entity, the parties execute a BAA as required by 45 C.F.R. §164.504(e). If you have questions about HIPAA applicability to your business, please consult your compliance counsel and contact hello@ramelo.ai.
RAMELO, a brand of Luxury Living Contractors LLC · hello@ramelo.ai
2108 N St, Ste N, Sacramento, CA 95816, United States